Returns and exchanges

You are not happy with the jewelry you received and you want to return it

If you are unhappy with an item that you have purchased from us online, you may return it to us within 7 days of receipt (the shipping cost at your expense (only in the case the jewelry was not worn, damaged or broken). In this case you will get a full refund.

To return or exchange an item, please email us at info@loftbijoux.com with the number of your purchase order to get the further instructions.

You are not happy with the jewelry you received and you want to exchange it

The same rule works for the exchanges - the piece can be exchanged in case it has a completely new condition, and the shipping is at your expense. To return or exchange an item, please email us at info@loftbijoux.com with the number of your purchase order to get the further instructions.